Shipping policy

Where we ship, how long it takes, and what to expect regarding packaging, tracking, and customs for orders placed on silexd.com.

Last updated: 21/08/2026

1. Order processing time

Orders are processed and dispatched within 1–2 business days of payment confirmation, Monday to Friday. You'll receive a shipping confirmation email once your order leaves our facility.

2. Where we ship

We ship to all EU countries, plus: Switzerland, United Kingdom, Norway, United States, Japan, South Korea, Singapore, Malaysia, Hong Kong SAR (China), Israel, and New Zealand. If your country isn't listed, contact info@cnex.es.

3. Delivery times and shipping costs

Exact costs and delivery windows are calculated at checkout. As a guide: Spain 2–4 business days · rest of EU 3–7 business days · Switzerland/Norway/UK 4–8 business days · US/Israel 5–10 business days · Japan/South Korea/Singapore/Malaysia/Hong Kong/New Zealand 7–14 business days. These exclude customs delays.

4. Discreet packaging

5. Customs, duties and import taxes

For orders outside the EU, the parcel may be subject to import duties or local taxes, which are not included in the checkout price. As the recipient, you are responsible for any such charges. We cannot mark parcels as "gift" or under-declare their value.

6. Order tracking

You'll receive a tracking link by email once your order ships.

7. Failed or delayed deliveries

Contact info@cnex.es with your order number if delivery is significantly delayed beyond the estimated window, and we'll investigate with the carrier.

8. Incorrect delivery address

Please check your address carefully at checkout. We can amend it only before dispatch.

9. Lost or damaged parcels in transit

Contact us with your order number and, where relevant, photos. We'll open a claim with the carrier and arrange a replacement or refund once resolved.

10. Contact us

For any shipping question, contact info@cnex.es or +34 933 806 526.